Im having problems signing in to the tiktok app in Shopify. I already have a tiktok for business account and also a seller account connected to the tiktok. When I try login through the app it says account not found. I have the same username/email and password for both the seller account and the tiktok for business. Anybody else ran into this issue?
Topic summary
-
Merchant cannot sign in to the TikTok app within Shopify.
-
They already have both a TikTok for Business account and a TikTok Seller (Shop) account linked to it, using the same email/username and password across both.
-
Error encountered: “account not found” when attempting to log in via the Shopify TikTok app.
-
A responder asked whether the official TikTok Shopify setup guide steps were followed and shared the link to that guide.
-
If the issue continues after completing the guide, the recommendation is to contact TikTok support to diagnose the root cause.
-
No confirmed workaround or fix emerged in the thread. No technical logs, screenshots, or configuration details were provided.
-
Status: unresolved; discussion remains open with next step to follow the setup guide and escalate to TikTok support if needed.
I did already.
Hello there Andrew @AndrewG123 did you follow all the steps set out here https://ads.tiktok.com/help/article/shopify-set-up-guide?lang=en&utm_campaign=social_care&utm_medium=community&utm_source=social
If you did and it’s still having issues, I think you should maybe reach out to Tik Tok support to see what the root cause might be