Hey we’re seeing a strange result in one of our merchants stores: “ edilyo-shop.myshopify.com ”. When we append a valid discount code to checkout using the discount query parameter e.g. Shop Fredericton - Shop Fredericton it isn’t being consistently added to the order. When we follow the network req…

Our store is also having similar issues with a Bundle app we’re using. Conversion rates have gone down and we have also noticed an increase in abandoned checkouts. Hope Shopify can provide a more permanent solution to this very soon.

Hey, everyone! Thank you for taking the time to raise the issue you’re seeing when using the discount query parameter. We are always striving to improve the checkout process for our merchants. As we make adjustments some things may not work as intended. Our developers are aware and are hard at wo…

Hi Trevor, Thanks for the reply. Is there a better place we can stay on top of this issue as it is a MAJOR problem for clients. Are you going to inform us when it’s fixed? Or can someone else??? Also Shopify support team doesn’t seem to know what to do and are blaming apps for not doing updates whe…

Hi there, I am having the same issue with my store. I have been using a bundle app for some time that auto-generates bundle discount codes. However on three separate occasions (only three so far, out of about two-dozen), when the buyer has proceeded to the payment screen to complete their bundle o…

Hi trevor… kindly… This is getting pretty ridiculous!! :sweat_smile: We have had zero pro-active communication other than the one post you wrote back. Store owners are losing sales.. app support team is getting hit with tons of reports… and there is nothing we can do other than send them to Shopif…

Thank you for your reply. We do not have a way for you to track the issue, however, our Checkout team is aware this is causing issues for both merchants and Partners. We encourage any merchant or Partner who is having issues with their checkout to contact Shopify Support so our teams can accuratel…

@Trevor Can you please keep us posted on this? It’s November and Christmas traffic has really ramped up, this is a terrible time to have customers experience a checkout glitch!!!

We would appreciate regular updates on this as this has become broken for several of the stores we manage. This is also quite a critical time for sales and there doesn’t seem to be any visibility as to what is being done about the problem.

Hi, I have the same problem with one of my client. @Conversion_Bear unfortunately your code doesn’t work. @Tre3 Can you please keep us posted on this ? Thank you. Thomas.

Valid discount code passed as a query parameter to checkout isn't being added to order

Retired Boards Appdev Custom Storefronts

PeteOswald October 29, 2022, 9:05pm 24

Shopify needs to fix this now man.

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Valid discount code passed as a query parameter to checkout isn't being added to order

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