Hey we’re seeing a strange result in one of our merchants stores: “ edilyo-shop.myshopify.com ”. When we append a valid discount code to checkout using the discount query parameter e.g. Shop Fredericton - Shop Fredericton it isn’t being consistently added to the order. When we follow the network req…

Hi there, I am having the same issue with my store. I have been using a bundle app for some time that auto-generates bundle discount codes. However on three separate occasions (only three so far, out of about two-dozen), when the buyer has proceeded to the payment screen to complete their bundle o…

Hi trevor… kindly… This is getting pretty ridiculous!! :sweat_smile: We have had zero pro-active communication other than the one post you wrote back. Store owners are losing sales.. app support team is getting hit with tons of reports… and there is nothing we can do other than send them to Shopif…

Shopify needs to fix this now man.

Thank you for your reply. We do not have a way for you to track the issue, however, our Checkout team is aware this is causing issues for both merchants and Partners. We encourage any merchant or Partner who is having issues with their checkout to contact Shopify Support so our teams can accuratel…

@Trevor Can you please keep us posted on this? It’s November and Christmas traffic has really ramped up, this is a terrible time to have customers experience a checkout glitch!!!

We would appreciate regular updates on this as this has become broken for several of the stores we manage. This is also quite a critical time for sales and there doesn’t seem to be any visibility as to what is being done about the problem.

Hi, I have the same problem with one of my client. @Conversion_Bear unfortunately your code doesn’t work. @Tre3 Can you please keep us posted on this ? Thank you. Thomas.

Hi Trevor! Thanks for posting. Do you have any updates from your developers on the discount query parameter issue? We’re seeing discounts splitting products: https://www.screencast.com/t/nGlA9hT6Q9 I believe this is related and is persisting for stores.

@Trevor it really is unacceptable that this breaks and Shopify doesn’t do anything to a) notify us of the issue; b) provide a quick fix proactively; and c) keep us up to date with regular updates. This is a major issue, especially at this time of year, and Shopify absolutely knows this.

@Conversion_Bear This seems to work, but as you mentioned, removing the discount code does not seem to work. Did you managed to find a workaround for this?

Valid discount code passed as a query parameter to checkout isn't being added to order

Retired Boards Appdev Custom Storefronts

Tom739 December 28, 2022, 10:10pm 35

Shopify Support has just closed our ticket (without giving us any solution or explanation). I am baffled. The issue keeps happening every single day.

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Valid discount code passed as a query parameter to checkout isn't being added to order

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