Variant Images when clicked not changing and open in window instead

Topic summary

  • Issue: On a Shopify store (sunwellaccessories.com), clicking product variant images no longer swaps the main product image; instead, the JPG file opens in the browser. The product image auto-zoom feature has also stopped working.

  • Context: The merchant hasn’t updated the site in some time and is unsure where to start troubleshooting.

  • Technical scope: Tagged with JavaScript and Shopify theme, suggesting a front-end/theme script or configuration issue impacting image behavior and zoom.

  • Inputs/attachments: Store URL provided; no code snippets or screenshots shared.

  • Status and outcomes: No responses or fixes yet. No decisions or action items identified. The cause is undetermined, and the thread remains open awaiting guidance.

Summarized with AI on January 16. AI used: gpt-5.

Hello,

My variant images stopped working and now when I click on them, they just open the file in the window as a JPG file. My auto zoom function also seems to have disappeared as well. It’s been a while since I’ve updated my website so I’m not sure where to start.

My website is sunwellaccessories.com.

Thanks for your help,

Rosy