Variants grayed out, can't click to purchase

Shopify Discussion
1

https://ashbotanicals.com/products/ashs-jet-set

First variant is selected and can be purchased, but once clicked off to another option the button is grayed out and blocked from making a purchase. Then when trying to click back to first variant, it is also grayed out/unable to purchase. Does anyone know a solution that allows all variants to be purchased? Thanks!

Dawn theme 12.0.

2

Hi @jesshbco ,
This is Theodore from PageFly - Shopify Page Builder App.

Your Ash Botanicals product page (https://ashbotanicals.com/products/ashs-jet-set) has an issue where variant selection gets disabled after clicking. Here’s how to fix it (Dawn theme 12.0):

  1. Check for JavaScript errors: Look for errors in your browser’s developer console (F12 key). If found, contact the theme developer or a Shopify expert.

  2. Disable conflicting apps: Temporarily disable Shopify apps one by one to see if the issue resolves. If an app is the culprit, contact the app developer or find an alternative.

  3. Update your Dawn theme: Check for theme updates in Shopify admin (Online Store → Themes → Actions → Update). Install any updates available.

  4. Review custom code (if applicable): If you’ve added custom code, check if it’s affecting variant selection. Adjust or remove conflicting code, or seek help from a Shopify developer.

Best regards,
Theodore | PageFly