I have to use a product customized/variations app to be able to list my products. My issue is setting up different sales channel. The options that are available with an app do not stream with the product data feed. I get orders with no color or sizing selected. It’s not selected because it not being shown to customers.
Topic summary
A merchant using a product customization/variations app reports that option selections (e.g., color, size) are not passing through the product data feed when setting up multiple sales channels. Because the options aren’t included in the feed, customers on some channels don’t see the selectors, resulting in orders without required variant details.
Definitions:
- Sales channels: different platforms where products are sold (e.g., online store, marketplaces).
- Product data feed: structured product data sent to sales channels.
Recent update: The poster indicates they have already tried common troubleshooting steps (“been there done that”), but provides no specifics.
Outcomes/decisions: None reported.
Status: Unresolved and open.
Key unknowns hindering resolution:
- Which app is being used.
- Which sales channels are affected.
- How the app’s options are integrated into the feed (or not).
1 Like
been there done that.