I made an order from Vedx Kurtas available in shopify.com, Payment is debited in the name of PriyankaBenS Patel with ref. no. 19786101553, but still teher is no order detailed in siite.
I had not received any message or email to confirmation of the payment & order.
Please do the needful & return back my money.
or can cntact me on the given number i.e. 9654520352.
Hi there, @MONICA17 . Thanks for taking the time to reach out to the Shopify Community Forums with your situation around your online order. My name is Imogen. It’s good to meet you!
I’m sorry to hear about this issue you’re facing with an order you’ve placed only. To set some expectations for you, Shopify is a hosting platform. As such, we don’t play a role in the management of businesses that may choose to use us as a platform host, nor do we play a role in their order management. If you’ve experienced an issue with an order, you will need to reach out to that business you ordered from directly for support.
We have an FAQ page here I recommend you read to get some guidance on how to follow up with this business regarding your order. That FAQ page does a great job of setting expectations, and outlining what steps you need to take to get assistance with this order.