Vendor items not showing

Shopify Discussion

Topic summary

Issue: On minccio.com, selecting the designer DOLCE & GABBANA shows no products, and clicking the vendor link from a product also yields no items, despite the store having multiple pages of products for that brand.

Findings:

  • The site owner notes search results appear when typing “Dolce Gabanna,” and says there are six pages of items for that vendor.
  • Another participant confirms seeing 66 products under the vendor when accessing the collection via the URL path collections/vendors?q=DOLCE%20%26%20GABBANA.
  • When clicking the vendor link from a product page, they are redirected to a rapid search results page (pages/rapid-search-results?q=dolce+%26+gabbana), not the vendor collection, which may explain differing results.

Status: Unresolved. There is a discrepancy between the designer/vendor pages and the search/collection link behavior; no fix or definitive cause identified.

Central elements: The differing URLs (vendor collection vs. rapid search results) and how the vendor link is routed are key to understanding the issue.

Summarized with AI on December 16. AI used: gpt-5.
1

Hello,

I have an issue when I go to the designers page on my website (minccio.com) and choose DOLCE & GABBANA. No items show when there’s clearly an item; just type “Dolce Gabanna” into the search bar. Also, when you open one of the products and click on vendor Dolce Gabanna, no items show when there’s six pages worth of items. When other vendors works just fine.

2

@Grandeur I do see 66 products listed under ’ DOLCE & GABBANA ’

3

https://www.minccio.com/collections/vendors?q=DOLCE%20%26%20GABBANA Here? U went designer > DOLCE & GABBANA? Strange. Also have u tried pressing on vendor under open product tab?

@DeepVyas

4

Also have u tried pressing on vendor under open product tab?

Exactly, on clicking I was redirected to page Search: dolce & gabbana