Venue theme menu button not working on mobile

Store Design
1

Hi, My Venue theme menu button (3 dash lines upper left corner of homepage) is not working on mobile.

This is something that i just noticed. What can be the reason and how do I fix it? I have not made any editing to any coding.

Any help is appreciated. Thanks!

1 Like
2

Hi, @skullys .

I understand while viewing Venue theme on mobile you’re unable to use the hamburger menu on the upper left corner of your website.

For added context, could you let us know what kind of mobile device you’re using and what happens when you try clicking the hamburger menu? Could you also advise if there have been any apps that have been recently installed?

If you can kindly share your store URL as I’d like to see if I’m able to replicate the issue on my end.

To help rule out any issues with your theme, I recommend downloading a fresh Shopify theme within your Theme Library and testing the hamburger menu within mobile view. You can find more information on how to download a fresh theme here.

A second option is to try rolling back your theme code to an older version of your theme. This can help us identify when the issue began and if there were any changes made to your theme or if any apps have injected script into your theme code. Follow our resource for steps on how to roll back your theme code.

I’d also like to hear more about how you started your business and what types of products you sell. Let us know if you have any additional questions, we’re happy to help!

3

@skullys

Sorry you are facing this issue, it would be my pleasure to help you.

Welcome to the Shopify community! :blush:
Thanks for your good question.

Please share your site URL,
I will check out the issue and provide you a solution here.

4

Hi, Thank you for your response. Heres my URL: https://skullysbeardoil.com/

5

Thanks for sharing your store URL.

I was able to replicate the hamburger menu issue not being accessible on my mobile device and I’m using version iOS 15.4.1.

If you’ve exhausted the above troubleshooting steps and no apps have recently been installed I recommend reaching out directly to the third-party theme developer for Venue. You can access their support by heading over to our Theme Store and clicking the developer name next to the theme.

6

Hi, @skullys use this code for fixed your error on venue theme.

@media only screen and (max-width: 767px) {
 header .mobile-draw-trigger-icon {
  display: block !important;
 }
}

Add this CSS at the bottom of Online Store->Theme->Edit code->Assets->main.scss.css.liquid

7

Thank you for your help! I determined the issue was caused by an app that was recently updated. It caused a script problem. I deleted the app and the issue was resolved.

1 Like
8

can tell me the app because i have the same problem right now