Hi,
I have made a purchase and received the verification code as a text message as usual. And I have proceeded with the purchase. But then I’m receiving the same verification text over and over and it’s being for two days. how to sort this out? This is turning into a very annoying issue.
Hi Hannah,
Thank you for your reply, can you please point me how to reach the Shopify’s customer support team? I have tried the chat but keeps failing…
Hi Hannah,
Thank you for your help I will follow your suggestion and reach directly via email.
Hi Hannah,
I have sent the email just to get the reply bellow… Amazing!!! The support chat is not working and I can’t reach them via email… no good comments…
"Hi Alexandre,
Thanks for contacting Shopify Support!
A support ticket has not been created.
We are changing how we best support you. As part of these changes, support@shopify.com no longer accepts incoming messages, this includes when you reply to a support ticket after it has been closed.
Our Help Center is the best source on everything Shopify and the fastest way to get help from our Support Team. There you can continue your conversation by opening a new ticket in a number of channels.
We’ve been working hard to improve how you get help from Shopify Support. By contacting us via the Shopify Help Center, you have access to suggested resources as well as a number of time-saving steps like pre-authentication that will allow us to tailor your support experience.
Trouble logging in or authenticating for your store
Please first try resetting your password. Follow this step by step guide or get help from our Support Team.
We look forward to hearing from you!
Shopify Support"
Hi,
I have followed the steps to reach help desk and anytime I select on the chat to talk with supervisor it says error to connect… to roll back to help desk page wich is not helpfull at all.
Is possible on this portal to have PM? if yes feel free to reach to me