I am currently trying to verify my email to use the Shopify email plugin in order to send emails to my customer. My email is correct and I have checked every folder. The verification email says it has been sent but I never receive the email. Any help would be much appreciated.
Topic summary
Issue: A merchant cannot receive the verification email needed to activate the Shopify Email plugin for sending customer emails.
Details: The user confirms the email address is correct and has checked all folders (e.g., inbox/spam). The Shopify interface reports the verification email was sent, but nothing arrives. The goal is to verify the address to use Shopify’s built-in email tool.
Context: A verification email is typically required to confirm ownership of an address before enabling outbound email features.
Status: No solutions or troubleshooting steps from others are provided yet. No indications of user error beyond what was checked, and no confirmation of a platform-wide issue.
Outcome: Unresolved/ongoing. Key question remains why the verification email is not being delivered despite being marked as sent by Shopify.