Hi Guys, Looking for some help here… Our store is currently ‘frozen’ due to shopify being unable to charge/process the card that’s on the account for monthly fees, etc. We’ve clicked on the ‘verify and pay’ button in the top right of the frozen page & it shows a turning circle for about a second t…

Hi everyone! Thank you for sharing your feedback on this issue and I am sorry to hear that your businesses have been affected by this problem. To confirm - Our developers are aware of this problem and it is a high priority issue that they are working to resolve. While this issue is ongoing our sup…

A small update from us… The first unpaid bill was taken automatically by shopify this morning via pay pal which was a backup payment type we had set up (Still linked to the TIDE card). However, there is still a random outstanding invoice for £44 which we are unable to verify and pay… So in theory we…

As the main issue we’re having is with shipping labels rather than our store being frozen we’re going to try a separate app called Zenstores. I’m hopeful it will solve our problem.

I’m in a live chat with them and I have been told “I checked the ticket, and I see that this has been escalated to our team. I also see the last note of the one that handle your case, and it seems like there’s an ongoing issue on our end. Don’t worry, this is being worked on by our team already. You…

I believe the issue has now been resolved! :tada: :tada: :tada:

We are facing the same issue since 21st of July where our store is currently frozen where SHOPIFY is unable to charge or process the card for yearly and other charges. I have been in touch with chat support of Shopify since 21st and all I got is nothing from Shopify Support. They did the escalation …

Before posting my earlier post on this thread, I forwarded this THREAD link to Shopify Chat support and also did the same again couple of times with the hope that they will DEFREEZE. Unfortunately, SHOPIFY CHAT SUPPORT is not giving any solutions nor willing to DEFREEZE my store. All they are saying…

Hey Shay, Could you please look into below link and help me out or please refer at the end of this thread where our STORE is FROZEN? https://community.shopify.com/post/2676087

Dear Shopify Staff, I am facing the same issue for UPI payment in India, my store also frozen from last 2 days and Shopify not able to solve the issues. Please let us know who will be responsible for our losses?

Verification issue shopify billing - store frozen cannot make payment for shopify fees

Shopify Discussion

reedsc July 24, 2024, 7:42am 33

I think the original issue has been resolved for everyone else. Share this thread with Shopify support and ask them to get the billing team to unfreeze your account until end August whilst they work out what is wrong

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Verification issue shopify billing - store frozen cannot make payment for shopify fees

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