I opened my Shopify store November 13, 2024. On November 19th I opened a ticket because when I uploaded my documents it would not take one of them. I attempted to keep trying and it stopped allowing me. There did not seem to be an issue. I could clearly see the image it was trying to upload. Now everything has been frozen with a contact support button. I did so. I was told they were escalating this with their verification specialist team and should hear back with in a couple weeks. This I felt was too long as is but I waited. It is now January 13th 2025. I have not even received an email with the ticket let alone have this issue sorted out. I have spoken to 3 separate customer support workers who all ensure me they understand my frustration and they they are escalating this further. Still nothing. Is this typical?? Has anyone else experienced this and if so was it ever resolved? I am completely frustrated and extremely disappointed in Shopify. I have put so much work into my store and am now at a point where they are making me feel as if going somewhere else is my only option if I want a proper functioning website.
Tammy