Verifying Domain

Product Development & Sourcing

Topic summary

A Shopify store owner purchased a domain but is not receiving the verification email required to activate it. The domain will go offline if not verified within 15 days.

Common causes identified:

  • Email landing in spam/junk folder
  • Delivery delays from the domain registrar (Tucows/OpenSRS)
  • Incorrect email address on file
  • Email provider blocking the message

Recommended troubleshooting steps:

  • Check spam folder for emails from Shopify or OpenSRS
  • Verify the email address in Shopify Admin > Settings > Domains
  • Use the resend verification option in domain settings
  • Whitelist sender addresses (noreply@registrarmail.net, openSRS.com)
  • Contact Shopify Support for manual verification if other methods fail

Status: The issue remains unresolved, with urgent action needed before the 15-day deadline to prevent the store from going offline.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.
1

i recently purchased a domain on shopify and it is saying i must verify this on my email and everytime i go to my email the is no verification message sent, i keep on resending but it remains nor being sent and within 15 days if i dont verify my domain wont be online

1 Like
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Hi @Debabystore

I see you’re having trouble receiving the verification email for your newly purchased domain on Shopify. This can be frustrating, especially with the 15-day deadline to verify it before the domain goes offline. Don’t worry—I’ll walk you through how to fix this.

Why This Happens:

The verification email is sent to the email address you used when purchasing the domain, but sometimes:

  • It lands in the spam/junk folder.
  • There’s a delay in delivery from the domain provider (Tucows or another registrar Shopify uses).
  • The email address on record might have a typo or be incorrect.
  • Your email provider might be blocking the message.

How to Fix It:1. Check Your Spam/Junk Folder

  • Sometimes the verification email gets filtered out. Look for a message from Shopify or OpenSRS (Tucows).

  1. Confirm the Email Address on File

    • Go to Shopify Admin > Settings > Domains and check if the email listed there is correct.
    • If it’s incorrect, contact Shopify Support to update it.

  2. Resend the Verification Email

    • In Settings > Domains, there should be an option to resend the verification email. Click it and wait a few minutes.

  3. Whitelist the Sender Email

  4. Use a Different Email (If Possible)

    • If you have another email, you can update it and try sending the verification there.

  5. Contact Shopify Support ASAP

    • If none of the above works, reach out to Shopify Support directly. They can manually verify your domain or help resolve any email issues.

What Happens If You Don’t Verify?

If the domain isn’t verified within 15 days, it gets suspended, meaning your store will go offline until you verify it. That’s why it’s important to fix this as soon as possible.

If you need any other assistance, feel free to ask, and I will try my best to support you.
Best regards,
Daisy.