video audio and appearing much smaller / portrait

Store Design

Topic summary

A user needs help modifying two videos on their Shopify store with two specific requirements:

Requested changes:

  • Enable audio on the videos
  • Change video orientation to portrait format, centered and displayed much smaller (not stretched across the screen)

The user is willing to grant collaborator access to someone who can make these changes and has requested an explanation of the process afterward.

Current status:
A support representative has responded, requesting the store URL (and password if applicable) to provide assistance. The issue remains unresolved and awaiting further information.

Summarized with AI on October 30. AI used: claude-sonnet-4-5-20250929.
1

please can I grant someone a collaborator code to change two videos for me to:

  1. have audio

  2. be portrait and central / much smaller not spread across the screen?

could you also please tell me how you did this afterward it would really be appreciated. thank you

2

Hi @DesignaLace :blush: I’m Ellie from BOGOS, #1 Shopify Promotion App featuring Free Gifts, Bundles, Upsells, and Discounts :blue_heart:

Could you please send me your store url (with password if needed) so that I can help you further?