Video Background not working on low-power mode on mobile device.

Store Design
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Topic summary

Main issue: A homepage video background works on desktop and standard mobile, but does not play when a mobile device is in Low Power Mode (battery-saver). The requester sought a way to force playback or a fallback image.

Latest update: A participant confirms mobile Low Power Mode commonly disables background/autoplay videos to conserve battery and cannot be overridden via the website.

Workaround provided: Add a “cover photo” in the Video Background section so devices in Low Power Mode display an image instead of a blank area.

  • Recommended aspect ratio and size: vertical 3:4 or 650×890 px.
  • Behavior outcome: desktop = video; mobile (normal) = video; mobile in Low Power Mode = cover photo.

Status: No direct technical fix to force video under Low Power Mode. Practical resolution is to use a cover photo fallback. No further actions decided; thread appears resolved with the workaround.

Summarized with AI on December 24. AI used: gpt-5.
1

I have been trying my best to find a solution, however it looks like this may just be how it is (at least from previously dated posts) - I’m hoping maybe there is a solution still!

I have a video background on my homepage, which looks great on desktop and on a mobile device EXCEPT for when the mobile device has ‘low power mode’ switched on (which I personally always do). Is there a way to still get this video to work, whether or not the viewer has ‘low power mode’ turned on on their device?

OR as a workaround, is there a way to have the mobile-viewers see a photograph rather than the video?
Any help would be greatly appreciated!

2

Hey There,

Can you please share the Store URL, so better we look into it?

Thank you

3

Hi Nayan,
My store is yet to go live, and I have a password on it - is there a way I can show you without allowing the public to also view the website?

4

As a workaround for anyone else - I’ve just realised, if you upload a cover photo within the Video Background section, that works for phones on low power mode. So at least its not a blank space! So desktop = video, mobile device = video, mobile device on low power mode = cover photo.
The cover photo must be in a vertical orientation 3:4 or 650x890 px

Hope this helps someone else!

5

Unfortunately, low power mode on mobile devices often disables background videos to save battery, and there isn’t a direct way to override this behavior