A Shopify store owner reports a video background display issue specific to the Firefox mobile app. The problem manifests as a “no image” placeholder appearing instead of the intended video background, while the same element renders correctly on other browsers including Chrome mobile.
Key Details:
Current Status:
The issue remains unresolved with no responses or solutions offered yet. The poster has shared visual evidence comparing the broken Firefox display against the working Chrome version.
I attached this video background on my store
The issue is that the placeholder is showing “no image” in firefox mobile app. I asked multiple people and they all are having this issue. It is working fine on other browsers. Screenshot attached.
Preview on Chrome
Preview on Firefox Mobile:
It’s linked on “my store”
Please check
