I have a hero video on a few of my pages and when I edit to add the youtube link, the videos plays like it is supposed to. The issue that im having is that the video plays on the edit page but doesn’t play on the live site. On the live site it just displays a black screen for the video and it doesn’t play.
FYI my theme is Impulse
Hi @kmatthews15 ,
Thanks for reaching out to the community. We are MooseDesk, a comprehensive Live Chat, FAQ & Helpdesk App designed to elevate your customer support experience.
Your issue might be due to the video being set to autoplay, which could violate browser policies. Could you please try setting the video to autoplay=false and then check again? If you’re still experiencing the error, would you mind sharing your store address with me so that I can take a look and investigate further?
Hi MooseDesk,
Thanks for your response. So I tried adding the autoplay=false but not sure if I placed in correct location and if it worked. One thing I did notice is that when I first enter the page the video doesn’t play, but when I did a hard refresh of the website page the video then loads and plays. Let me know if you are receiving the same issue?
Here are a few of the pages with the video issue:
https://zamst.us/pages/high-ankle-sprain
https://zamst.us/pages/plantar-fasciitis