Video Huge on Desktop

Ask & Offer

Topic summary

  • Issue: In the Shopify Prestige theme, the homepage video appears very large on desktop while looking fine on mobile. The desktop version also looks too wide/stretched.

  • Context: A helper requested the store URL; the merchant provided upnycstore.com. A screenshot was shared showing where to adjust video settings in the theme customizer (video section height/size).

  • Attempted fix: Using the theme’s built-in video sizing setting made the video smaller but caused cropping at the bottom. The width/stretch issue persisted.

  • Additional guidance: Another participant reminded the merchant to search existing threads (linked a “prestige video size” search) and referenced forum guidelines. They offered paid theme customization and suggested posting in the Store Design forum if not seeking services.

  • Status: No confirmed solution yet. The thread remains open with the built-in setting not resolving cropping/stretching. Next steps implied: review existing forum solutions or pursue customization.

Summarized with AI on December 11. AI used: gpt-5.
1

Hello,

I am using the prestige theme and videos show up huge on desktop. They show up fine on mobile. Can anyone help me out.

Thank You

1 Like
2

Hi @hailkody ,

I think you forgot to include your store URL. Please share it so I can take a look and help you out.

Thanks

3

upnycstore.com thank you

4

Hi @hailkody ,

There is setting in your theme. Go to customize and navigate to your video section. Just follow my screenshot →

image
image1919Ă—954 305 KB

5

Yeah I tried that. Makes the video smaller but then it crops it. It cuts off the bottom of the video

6

The video shouldn’t be as wide also. Looks stretched out.

7

@hailkody Search first it’s a rule and just plain courtesy for others time and importantly your time to get the benefit of collective effort.
https://community.shopify.com/search?q=prestige+video+size

If there are no standing solutions I do theme customizations.
So merchants that need this just taking care of can reach out to me for services.
:speaking_head: :postbox: Click profile pic on forums for options to connect.

If not looking for services post in the appropriate forum Store Design