Video in my Featured Product doesn't work on mobile

Shopify Discussion

Topic summary

A user is experiencing two issues with a video in their Featured Product section:

Mobile Issue:

  • Video doesn’t play on mobile devices—displays as a static image only
  • Seeking solution to enable video playback on mobile

Desktop Customization:

  • Video autoplays correctly on desktop
  • Wants the video to loop continuously
  • Wants to remove the player interface controls (pause button, download option, and other settings)

Current Status:
Another user has offered to help by reviewing the store URL to diagnose the issues. The discussion remains open, awaiting the store link to proceed with troubleshooting.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hello there,

I have two problems on my video in my Featured Product:

  1. the video doesn’t play at all on mobile, it shows up as a picture only - how to make it work on mobile?

  2. on desktop, the video plays automatically so all good, but i would like it to loop and also i would like to delete the player interface (where you see pause button, and other settings like download, i dont want any of this on both mobile and desktop)

Can someone help?

Many thanks

2

Hi @Luceeee ,

You can share with me store url? I can check and feedback for you