May i know how
Topic summary
Issue: On the linked product page, clicking the video thumbnail results in a blank white area instead of playback.
Suspected causes and checks suggested:
- Video format: Ensure it’s a Shopify-supported format (e.g., MP4).
- Theme code: Verify the product media/video embed logic isn’t missing or broken. “Theme code” refers to the template files controlling product media rendering.
- App conflicts: Temporarily disable third‑party apps that modify product media to test for conflicts.
- Browser/cache: Clear cache or test in an incognito window.
- Video source: If using YouTube/Vimeo, confirm the embed link is correct and accessible.
Additional observation: Another participant notes the theme outputs nothing for the video, implying a template/rendering issue. They recommend contacting the theme’s support.
Status: No confirmed fix yet; the issue remains open. Next steps center on verifying video format/source, isolating app conflicts, and inspecting or escalating the theme’s video rendering code to theme support.