Hi! i have the same problem once i upload my store the video is not showing, how can i fix it
Topic summary
A user uploaded an MP4 video to their theme’s video-hero section, but it displays as a blank section on the live site despite appearing correctly in the theme editor.
Root Cause Identified:
The issue stems from an incorrect video URL in the storefront code. The video link in the live site differs from the one the user uploaded and sees in the editor.
Proposed Solution:
- Update the video URL in the theme code to match the correct CDN link
- When tested via browser inspector with the correct URL, the video displays properly
- A reference post about adding videos to homepage banners was shared for guidance
Current Status:
The original poster reports that changing the URL shows a placeholder instead of the actual video, and updating via theme editor doesn’t persist the change. At least one other user has encountered the identical issue, suggesting this may be a broader theme-related problem.