Videos are not loading for theme highlight section diashow vertical

Hello :))

I’m using the theme Higlight and building up the homepage (first page). There is the section Diashow: vertical. I have inserted text, pictures and a video that is stored on the shopify media server. The file is a mp4 file and 1MB big. Sometimes the video is showing, but most of the time not. I tried it with other videos, it is always the same issue.

Can somebody help me please?

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@Nikolai2

Welcome to the Shopify community!
Thanks for your good question.

Please share your store URL.
So that I will check and let you know the exact solution here.

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Hello Zworthkey, thank you for your support. That is the link: https://shop.pepper-agency.de

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@Nikolai2
I have checked. it’s an theme issue. you have to hire a developer to fix out and customize your theme,
According to your need.
Thank you.

@Zworthkey thank you for the fast information. I think rather shotify have to fix the bug in their theme, because this is a standard function, not a customized function. :slightly_smiling_face:

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@Nikolai2
As I mention, Then contact to the theme Support,
From where you have purchased it?

It’s not a Shopify issue.

The theme developer solved the issue in a new version of the theme “hightlight” Cheers!