Videos not showing when hovering over product listing.

Topic summary

A user reports that videos are not displaying when hovering over product listings in their Spotlight theme—instead, only grey boxes appear. They want the videos to show for both user experience and SEO purposes.

Current Status:

  • A developer has reviewed the listing page and identified that a grey placeholder image is currently set instead of the video
  • The developer has requested collaborator access to inspect the code and implement a proper fix for the hover video functionality
  • A screenshot has been provided showing the placeholder issue
  • The discussion remains open, awaiting the user’s confirmation to grant access
Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.

Hello!

I have run into the issue of my videos now showing when you hover over the product listing. They just appear as a grey box. Is there a way to get it to show the videos? I definitely want to show them this way and for SEO.

I use SPOTLIGHT.

Thank you!

Hello Subtly Prints,

I’ve reviewed your listing page, and to proceed further, I’ll need collaborator access to inspect the code. This will allow me to properly render the correct video on hover.

As shown in the attached screenshot, it appears that a gray placeholder image is currently set instead of the intended video.

Looking forward to your confirmation.

Thanks!