A merchant had 20% of their payouts placed in reserve for 120 days under Shopify Payments. After switching to Stripe as their payment processor, they can no longer locate information about their reserved funds.
Current Issue:
Suggested Solution (Not Yet Resolved):
However, the merchant confirmed these sections are no longer accessible after the provider switch. Screenshots show the missing interface elements. The reserved funds should still be released after the 120-day period, but the merchant currently has no way to track or view the amount on hold. The issue remains unresolved.
My store got 20% of my payouts put on hold for 120 days which means they were put in reserved funds. Later on I ended up switching payment processors from Shopify to Stripe and I can no longer see where my reserved payouts are.
I would assume the money is still going to be paid out regardless if I switched payment processors or not and I am wondering how I can view/find how much I still have on hold?
Hey! I totally get how frustrating that must feel. Even though you’ve switched to Stripe, Shopify should still release the reserved funds after the 120-day hold period, since those funds were earned while you were still using Shopify Payments.
To check how much is still on hold, try this:
Go to your Shopify admin.
Click on Settings > Payments.
Under Shopify Payments, there should still be a section showing your payouts history even if you’ve switched processors.
Look for a tab or filter that says Reserve or On hold.
Thank you for your reply! Unfortunately there is no section where I can see my payout history when going to settings > payments. If I go under finance I am able to see payout history but there is still no tab or filter or tab that shows my reserves or what is on hold. A while ago, when I reviewed the email saying 20% of my funds would be on hold, The reserves/on hold tab was visible. Now, for some reason, it is just not there which is very frustrating.
