Visa Mastercard settlement

Shopify Discussion

Topic summary

Shopify merchants received emails about a Visa/Mastercard settlement for transactions processed between January 1, 2004 and January 25, 2019. Shopify staff confirmed the emails are legitimate and directed users to an official blog post.

Key Issue: Merchants using Shopify Payments are encountering a major problem—their claims show $0 in interchange fees despite processing significant transaction volumes (some in the millions). This occurs because Shopify processed payments on their behalf rather than merchants having direct relationships with Visa/Mastercard.

Information Gap: To file proper claims, the settlement administrator requires:

  • Merchant Services Processor Number
  • Merchant Services Sample Statements
  • Store Name/Number as it appears on customer statements
  • Processor Name (possibly Stripe, which powers Shopify Payments)

Merchants cannot locate this information in their Shopify admin and are frustrated that Shopify staff repeatedly state they’re “not the facilitator” without providing the necessary merchant account details.

Current Status: The deadline was extended to February. One merchant reported success after filing an “additional research request” with all available data, which uncovered significantly more qualifying fees. However, most participants remain stuck without Shopify’s cooperation in providing processor identification numbers and merchant statements.

Summarized with AI on November 2. AI used: claude-sonnet-4-5-20250929.
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Because Shopify is not the facilitator of this claim we can’t speak to individual order eligibility. But the information we have been provided is that all merchants in the United States, who accepted Visa and/or Mastercard transactions between Jan 1, 2004 and Jan 25, 2019, should be eligible to file a claim. I am not sure if the gateway used to accept that payment affects the eligibility of this claim. Contacting the email address or phone number provided will be your best course of action.

If you are looking for transaction history and transaction fees for Shopify Payments transactions you can find that in your admin under Finances > Payouts. You can export your payout data as well.