Viva.com smart checkout- inability to install (does not appear in order to select it)

Payments + Shipping & Fulfilment

Topic summary

A Greek merchant using Shopify Basic plan is unable to locate or install Viva.com Smart Checkout as a payment method.

Issue Details:

  • The payment gateway doesn’t appear in:
    • Payment methods settings
    • Payment provider options
    • Shopify App Store

Current Status:

  • The merchant is seeking guidance on what might be causing this issue
  • No responses or solutions have been provided yet
  • The discussion remains open with the core question unanswered
Summarized with AI on October 23. AI used: claude-sonnet-4-5-20250929.
1

Hello, i am setting up my eshop for my greek company.

I am trying to add “viva.com smart checkout”, however it does not appear not in the payment methods, nor as a provider, or as a separate shopify app.

What am I doing wrong?

I have the shopify basic plan.

Thank you in advance.