I have just made my first sale and I don’t see any payouts I want to change my payout bank information, but I don’t have my old payout bank information and I have been waiting for the higher team to contact me with the email
Topic summary
-
Merchant made a first sale but does not see any payout reflected yet.
-
Needs to change the payout bank account but no longer has the old bank details, which is preventing the change.
-
Has contacted support and is waiting for a response from a “higher team” via email to proceed with the payout account update.
-
No timeline, decision, or resolution has been provided so far; the case remains open.
-
Key term: “Payouts” are the transfers from Shopify Payments to the merchant’s bank account.
-
Attachments: Screenshots were provided, likely showing the payout status and account settings, but no additional details are confirmed from the images.