Wanna know how to withdraw my funds

Retail & Point of Sale
1

Have been working online but now it tell me am not activated

2

Hi @Sabelo

After carefully considering everything you’ve shared, it seems the central problem boils down to your Shopify payments not being activated, which is preventing you from withdrawing your funds. This can happen for a few reasons, so let’s go through the possible causes and solutions step by step.

1. Check if Shopify Payments is Activated

If you’re seeing a message saying you’re not activated, Shopify Payments might not have been fully set up or was disabled. Here’s what to do:

  • Go to Settings > Payments in your Shopify admin.
  • Check if Shopify Payments is listed under “Payment Providers.”
  • If it says “Activation required” or “Disabled”, click on it and follow the prompts to complete the setup.

If you see an error, Shopify may have requested additional documents for verification. Look for any email from Shopify Support regarding this.

2. Review Payout Eligibility

Even if Shopify Payments is active, you need to meet payout requirements:

  • Ensure your store follows Shopify Payments’ Terms of Service. Some business types (like CBD or adult content) aren’t eligible.
  • Confirm your bank account details are correct. Go to Settings > Payments and double-check the bank info.

3. Check Your Payout Schedule

Shopify Payments follows a payout schedule based on your country. You won’t receive payouts instantly. To check when your funds will be available:

  • Go to Settings > Payments
  • Under Shopify Payments, find the Payouts section
  • Check the Next Payout Date

If your payout is scheduled for a later date, you just need to wait.

4. Resolve Any Holds or Restrictions

If Shopify flagged your account for verification, payouts might be paused. Look for a banner in your Payments settings or check your email for any instructions from Shopify Support.

5. Try an Alternative Withdrawal Method

If Shopify Payments isn’t working, consider using a third-party provider like PayPal, Stripe, or another payment gateway that supports your country. Go to Settings > Payments and add a different provider.

6. Contact Shopify Support

If you’ve checked everything and still can’t withdraw funds, contact Shopify Support directly. They can check your account and tell you exactly what’s causing the issue.

  • Visit Shopify Help Center
  • Click Contact Support
  • Choose Account & Payment Issues > Payouts Not Received

If you see any error messages or have a specific issue, share those details when reaching out to Shopify.

Let me know if you need more help, and I’ll do my best to assist!

Best regards,
Daisy