Want customers to receive Email with the details of when we deliver

Shopify Discussion
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Topic summary

A Shopify store owner wants to add delivery timing details to the order confirmation email sent to customers.

Built-in Solution:

  • Navigate to Settings > Notifications > Order confirmation
  • Click “Edit code” to manually add delivery information (e.g., “We typically deliver within 2-3 business days”)
  • This approach is static and doesn’t automatically adjust based on location or product type
  • Dynamic delivery dates require Liquid code customization

App-Based Alternatives:
Two solutions were suggested:

  1. ParcelPanel Order Tracking - Automates shipping notifications with real-time status updates, auto-estimated delivery dates, and branded tracking pages. Offers a 30-day free trial.

  2. Retentionly – AI Email Marketing - Provides more flexible post-purchase email customization with AI integration, allowing messages tailored by product, location, or timing. Pay-per-email model with free setup assistance.

Both apps complement Shopify’s basic email system by adding progressive updates beyond the initial order confirmation.

Summarized with AI on October 27. AI used: claude-sonnet-4-5-20250929.
1

Hello Everyone!

I have a Shopify website. I want customers to receive Email with the details of when we deliver. Where can I update Email? I wanna add all details in the order confirmation email. How do I solve this? Please help me. Thanks in advance.

2

Hey there @dreamtechzone_5

Great question, and yep, you can definitely customize the order confirmation email in Shopify to include delivery details.

Option 1: Edit Shopify’s built-in email template

You can do this directly in your Shopify admin:

  1. Go to Settings > Notifications

  2. Click on “Order confirmation”

  3. You’ll see the email template — you can add your custom delivery time or notes right in the body (e.g. “We typically deliver within 2–3 business days in your area.”)

If you want to pull dynamic info (like estimated delivery date), you’d need to add Liquid code, which can get a bit technical depending on what you’re trying to show.

Option 2: Use an app like ParcelPanel Order Tracking

If you’d prefer to automate the whole experience and send more detailed, personalized tracking updates after the order is placed, ParcelPanel can help.

It gives you:

You can keep Shopify’s basic email and add ParcelPanel notifications on top, so your customers get updates as the order progresses (not just one email at checkout).

We’re offering a 30-day free trial if you want to explore!

3

Hi @dreamtechzone_5 ,
Good question. If you want to include delivery timing in the email customers receive after placing an order, you can edit the Order Confirmation email, but the customization options within Shopify are a bit limited.

To update it manually:

  1. From your Shopify admin, go to Settings > Notifications.
  2. Click Customer notifications.
  3. In the Order processing section, click Order confirmation.
  4. Click Edit code.
  5. Insert a line such as:
    “We usually deliver within 3 to 5 business days. You’ll get a shipping update as soon as your order is on the way.”
  6. Click Save

This method works for basic updates, but it’s not dynamic, you cannot easily tailor the message for different delivery zones or product types without advanced Liquid logic. It also won’t trigger additional reminders or follow-ups without using third-party tools.

Looking for a More Flexible Way?
If you’d prefer more control over post-purchase emails, Retentionly – AI Email Marketing offers beginner friendly tools with AI integration. You can customize messages by product, location, or timing. You only pay for the emails you send, and the team sets up your automations for free so you don’t have to edit templates manually.

Need a hand? Just reach out via our live chat. We’re happy to help!

Cheers,
Retentionly Team
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