We are not receiving the 10 digit code to allow log in to our inactive store

Topic summary

Core issue: The poster cannot receive the required 10‑digit login verification code for an inactive Shopify store, preventing access.

Goal: Deactivate one of four stores on the account.

Actions taken: Contacted Shopify support via chat, but this did not resolve the problem.

Status: No solutions or next steps provided in the thread; issue remains unresolved/ongoing.

Summarized with AI on January 2. AI used: gpt-5.

I have contacted shopify through chat and that has gotten nowhere. I simply want to deactivate one of the four stores that we have.