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Italiano Discussioni Shopify Payments

Topic summary

A merchant reports that Shopify Payments threatened to block their account unless specific data was submitted by a deadline. After processing orders and complying with requests, the platform stopped responding to emails and is withholding approximately €850 in funds.

Key Issues:

  • Customer service only responds via live chat with limited assistance
  • Merchant has fulfilled all orders but payment remains blocked
  • No resolution despite multiple contact attempts

Similar Experience:
Another user confirms experiencing the same issue—funds blocked with requests for transaction fees. They switched to Stripe but report encountering similar problems, making it impossible to operate without payment processing.

The discussion remains unresolved with merchants expressing frustration over withheld funds and lack of platform support.

Summarized with AI on November 9. AI used: claude-sonnet-4-5-20250929.
1

First they write to you threatening that if you don’t send the requested data by a certain date they will block your account

Then you process orders to receive your funds that are blocked

And they no longer respond and keep my damned 850 euros as if nothing had happened, they don’t respond to emails, at customer service the only assistants to respond are those in the live chat who will be able to tell you "don’t worry, I’ll follow up on your request!

YOU ARE SCAMMERS, I HAVE PROCESSED ALL THE DAMN ORDERS AND YOU DON’T PAY ME AS IF I HAD GIVEN THE GOODS TO THE CUSTOMER.

DO NOT USE THIS PLATFORM FOR PAYMENTS BECAUSE IT IS REAL S***T

AND THESE RABBITS DO NOT EVEN RESPOND TO THE MESSAGES, THEY DO NOT CARE ABOUT ANYTHING, THEY ONLY THINK ABOUT KEEPING YOUR FUNDS

FIRST THEY THREATEN AND THEN THEY BLOCK

2

Esatto..anche a me uguale,hanno bloccato i fondi e mi chiedono la commissione della transazione,ho aderito a stripe..ma ha gli stessi problemi,e senza pagamenti impossibile lavorare.