I dont know if anyone else is experiencing this issue. It used to work for us but one day just stopped working.
Klarna has not offered any explanation or solution except informing me that shopify needs to contact their klarna contact person.
Shopify support chat refuses to realise this and they say that we need to contact klarna.
We are able to see the disputes on the order but the only way to access the disputes is the link in the email. Which klarna informs about in their email.
Here is an example of what it looks like:
This dispute is an example that we easily would have won but now we least 60.90 euro due to not responding, leading to klarna siding with the customer.
We need to get in contact with shopifys klarna contact person. This seems impossible to do through the customer support channel so i hope this forum could be a way to get in contact with someone higher up in shopify.