Hi @Andy_Hawcroft ,
I recommend reaching out to the app developer.
It looks like you’ve already been in contact with them here
Topic summary
Cart’s “Calculate shipping” shows “We do not ship to this destination” despite shipping being offered.
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Original case: Merchant uses manual rates (flat fee, free over threshold). A fleeting backend warning says “No locations fulfill online orders.” They’ve added ship-from info on products. Guidance given: ensure at least one location is set as “Available for shipping” and the location setting “Fulfill online orders from this location” is enabled.
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Related case: After upgrading to the new checkout and adding an AusPost (APM) “Express Post C5 envelope” option, shipping to WA 6023 began returning the same error. Basic troubleshooting (relogin, different browser/computer) didn’t help; an AVG alert about “gmzdaily” was noted but likely unrelated. Support advised contacting the AusPost/APM app developer; the user appears to have already done so via a linked thread.
Status and next steps: No confirmed resolution in-thread. Action items are to verify location fulfillment/shipping availability settings, and for the AusPost scenario, work with the app developer to fix rate calculations. Discussion remains open.