Hey there, @DaytonaBen !
I’m sorry to hear your payouts are on hold, I’m happy to share some information with you.
There are a variety of reasons why your payouts may be put on hold (such as standard account review) but I’m able to authenticate your account through the Community forums, so I wouldn’t be able to look into the exact reason in your case. What I would recommend is contacting our live Support team through the Help Center, as they’ll be able to access your account and see what the next steps are to get the hold removed from your payouts. We’re available 24/7 via live chat, email, and callback! When it comes to reaching out to our live Support line, I’ll provide some steps here to make it easier.
- Head over to this link: Contact Shopify Support · Shopify Help Center
- Log in (recommended) or Continue without logging in
- Use the Search Bar to look into your current issue, such as “Issue with payout” or “Request callback”
- Scroll down to where it says Get support and click Continue
- Choose one of the available support options
You’ll then be connected to a Support Advisor who will be able to assist you with this issue.
I hope this helps, and please let me know if you have any other questions!