When you make a discount there is a section called “APPLIES TO” you can choose from “Specific collections” or “Specific products” we are using the “Specific products” radio button then adding our products to the list. every month since the promo started the list clears automatically and we don’t know why and our customers have to reach out to tell us that it isn’t working. Is anyone else having this problem? Does anyone have a solution? This is NOT ideal.
Hi, @jpanella !
Thanks for reaching out in our Community forums and detailing your situation. I’m happy to help out.
I understand that you are running into issues with your selected products list being cleared automatically. This seems to be a unique situation as I have not seen any reports of this happening. Are you able to confirm that all of these considerations are being taken into account?
In order to investigate, we’ll need to access your account to gather more information about the issue. While we’re not able to provide account-specific support via Community Forums at this time, we’d be happy to continue assisting you through live chat, email, or callback. Please visit our Help Center and log in to your account to create a support request.
Feel free to reply back to this thread with any questions or updates and we can continue our conversation further!
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