This is the message i am getting whenever i try to transfer my shopify balance to my bank account. I deactivated my store after shopify de-hosted it. My money is being held hostage from me and the support has been very unhelpful i dont know what to do. Its a sizeable amount of money thats being held from me!
We temporarily locked your account and cards as part of a security check. Get help at help.shopify.c
Topic summary
Multiple users are experiencing locked Shopify accounts and cards, preventing them from accessing or transferring their account balances to their banks. The issue appears to be system-related rather than user-initiated, as indicated by lock card icons showing accounts aren’t actually locked from the user side.
Key Problems:
- Funds are being held and cannot be withdrawn
- At least one user mentions a “sizeable amount” being inaccessible
- The issue persists even after store deactivation or de-hosting
Support Issues:
- Official support channels are reportedly unhelpful
- Users are redirected to help.shopify.com without receiving actionable guidance
- Phone numbers provided don’t work
- Emails go unanswered
Status: The discussion remains unresolved with no solutions or official responses reported. Multiple affected users are seeking help but have found no effective support pathway.
1 Like
Hey, I am getting this same message. Did you get any response or resolution?
2 Likes
me too, and the lock card icon is showing that Its not actually locked from my side, its something to do with the system, so annoying. They just refer us to the help.shopify.com which provides no actual advice.
I am having the same issue too, and of course NO HELP what so ever can be found, the number they give you does not work, they do not answer emails…