Webhook for store closing event

Shopify Apps

Topic summary

A developer is seeking guidance on detecting when a Shopify store using their app closes or shuts down.

Current Investigation:

  • Found conflicting information about which webhook to use
  • shop/update webhook mentioned in community discussions, but its payload doesn’t clearly indicate a store closure
  • app_subscriptions/update webhook suggested as alternative, which includes a status field, but available status values don’t explicitly map to a “close” event

Core Question:
Whether it’s actually possible to reliably listen for and detect a store closure event through Shopify’s webhook system. The developer is looking for the proper/official method if one exists.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

Hi,

Does anyone know what’s the proper way to listen when a store using my shopify app closes? I’ve been looking around and some say they were using shop/update, however I don’t see anything in the payload that would indicate the “close” event.

In other posts I’ve seen they suggest app_subscriptions/update, which includes a status field, however the list of possible values suggest they don’t strictly map to “close” event either.

Is listening for “store close” event even possible?