webhooks for amazon fba orders

Technical Q&A

Topic summary

A user is experiencing issues tracking Amazon FBA orders in their automation workflow. They have Etsy and Amazon shops connected to Shopify via Marketplace Connect, with an automation that writes fulfilled orders to Google Sheets for sales tracking.

The Problem:

  • Standard “orders/fulfilled” webhooks don’t trigger for Amazon FBA orders
  • Only non-FBA orders are being captured in their spreadsheet

Proposed Solution:
Another user suggested switching to the “fulfillment_events/create” webhook, which handles FBA fulfillments separately since Amazon processes them differently than regular Shopify orders.

Current Status:
The “fulfillment_events/create” webhook partially works but sends different data fields than “orders/fulfilled” - notably missing payment gateway information (which platform the order came from) and order numbers. The original poster is now seeking documentation that outlines the field differences between these two webhook types to properly adapt their automation.

Summarized with AI on October 31. AI used: claude-sonnet-4-5-20250929.
1

hello all,

I have my etsy and amazon shops linked to my shopify store with marketplace connect. everything seems to be working for order taking and inventory management. I have a small segment of my inventory allocated for amazon FBA, and that all works well.

I have an automation that whenever an order is fulfilled a row is added to a google sheets. this allows us to track which of our products are top sellers. however there is a problem when an amazon FBA order comes in my automation is not triggered and a row isn’t written to the spreadsheet.

I tried setting up a manual webhook for fulfilled order, and that only triggers on non FBA orders.

I’m not sure how to make my automation trigger on an FBA order fulfillment.

any tips on what webhook, or trigger to use so the FBA orders will get written to google sheets?

appreciate any suggestions.

cheers,

–kev

2

I hope this can help you

Shopify treats Amazon FBA fulfillments differently from regular order fulfillments, which is why your webhook isn’t triggering. Instead of using the standard “orders/fulfilled” webhook, try using “fulfillment_events/create”. This should capture FBA fulfillments since they are handled separately by Amazon.

Another approach is to use Shopify Flow (if you’re on Shopify Plus) or an app like Zapier to track fulfillment updates and send them to Google Sheets

3

thanx, the fulfillment_events/create seems to work “ok”. it appears that the data that is sent with the fulfillment_events/create is different than the standard orders/fulfilled, for one the payment gateway (whether the orders was placed on amazon, shopify or etsy) is not listed as well as order number.

is there a document that outlines what fields are used for orders/fulfilled vs “fulfillment_events/create”?