Whenever I search for my store or try to view it, it says it can’t be reached. I have updated all the DNS, but initially, Shopify suggested 60 minutes for the TTL. However, when I tried to input this when editing the TTL, my domain provider said that the value was too low, so I kept it at whatever number it had initially. Can someone help me, please?
Topic summary
A store owner is experiencing connectivity issues when trying to access their Shopify store.
Problem:
- Store URL returns “can’t be reached” error
- Occurs both when searching for the store and attempting direct access
Actions Taken:
- DNS records have been updated as required
- Shopify recommended setting TTL (Time To Live) to 60 minutes
- Domain provider rejected this value as too low
- TTL was left at the provider’s default value instead
Current Status:
- Issue remains unresolved
- Seeking assistance to determine if the TTL discrepancy is causing the problem or if other DNS configuration issues exist