Website Contact Form is not working, no error messages

Store Design

Topic summary

A website contact form is submitting successfully but emails are not being received at the registered email address.

Key Details:

  • Order confirmation emails are arriving at the same address without issues
  • The form appears to submit without displaying error messages
  • The site uses Klaviyo integration, which may be related to the problem

Current Status:

  • The issue remains unresolved
  • User is seeking troubleshooting assistance to identify the root cause
Summarized with AI on November 6. AI used: claude-sonnet-4-5-20250929.
1

Hello,

My website contact form is submitting, but I am not receiving any emails to my email address registered. I receive order emails to the same email address, but nothing from the contact form. Wondering if it’s to do with Klaviyo integration.

Is anyone able to help troubleshoot?

Its: https://hellojoy.com.au/pages/contact-us

Erika