My Shopify site works correctly in Chrome and on iphones, but when someone types “thejibbitzkid.com” in Safari, it forwards to “hipsterthekid.com” instead. I have no clue what this other website is. Same thing happens when other people try on Safari as well. Thoughts?
Hi, @ak821
Thanks for posting!
I tested this on my iPhone, along with my colleagues, and we were unable to experience this.
Can you provide a screen recording of this happening? The only way this should occur is if you have the domain linked to your store settings. Or, the owner of the site has created a redirect to your site.
In the meantime, I do want to alert you that the term ‘jibbitz’ is a trademarked term. As such, we recommend you adjust your domain as soon as possible to avoid a DMCA removal of your site.
Hello @ak821 ,
It is possible you fixed the issue. Or, you are experiencing a cache issue. One way to check if it is a cache issue is to view your site from a private/incognito browser window.
To correct a cache issue you will need to clear your browser cache and cookies. The steps for clearing your cache will depend on your browser. Make sure you have connected the right domain with your store. Also can you provide pictures or a screen recording of this issue?
Thank you,
Harsh V.