HI,
My website keeps looping non-stop, please advice? i try to roll back the theme.liquid it still the same.
thanks a million !
Hi, @Mainsky !
I took a look at your site for you, and was able to navigate between your home page, collections, and products without any looping, including all the way through to your checkout. Where are you experiencing that loop on your store? I’d recommend clearing your browser’s cache or using an incognito tab to ensure that it’s not an issue there. I did, however, notice that the site’s load speed is a little slow, so I’d recommend checking out this blog post, which will offer some tips on how to speed that up.
If you still experience the looping issue after clearing your cache, please send a recording of the issue here with some more details and I’d be happy to look into that for you. Thank you!
Hi,
Thanks, i managed to solve the problem. it was a conflict on a script from sixads apps . i uninstalled the apps and it work fine .
Cheers
Mainsky
https://nuclieus.com/products/thepowerbraceletgo
The following product page keeps looping and crashing. The rest of the product pages are fine, can you PLEASE help me here? It’s urgent and customers cannot see the page.
Thank you!
Hey, @falcon .
Thank you for bringing this to our attention!
I’ve taken a look at your product page and I didn’t have any luck in replicating either of these issues on my end. While I didn’t notice any other issues, there are several factors that could be leading to these issues - such as the browser’s cookies and privacy settings or an app not installed correctly to the theme. As a result, we may need to access your account in order to assist you in identifying and resolving these issues.
That being said, I’ve also replied to your post in another thread, Product Page Reloading Continuously - URGENT, and shared some next steps to assist you as well. However, if these issues continue to persist, then we’d be happy to further assist you through live chats. Please visit the Shopify Help Center and login to your account to create a support request.
If you have any other questions on this topic, then please don’t hesitate to get back to us here!