Hi, my website https://serenity.diamonds keeps reloading endlessly for some people and not for others. I’ve come across a situation where it keeps reloading when opening the link inside of Instagram’s browser, but works fine in the phone’s native browser. And at times it won’t work, but in incognito mode it works. Help!
Topic summary
Website intermittently reloads endlessly for some visitors, especially when opened inside Instagram’s in‑app browser, while working in the phone’s native browser. In some cases, opening in Incognito/Private mode loads correctly.
Suggested focus areas to diagnose:
- Theme conflicts: Temporarily switch to a default Shopify theme (Debut or Dawn) to check if the reload loop persists. Review any recent customizations or outdated theme code.
- App interference: Disable recently installed apps one by one—particularly those injecting JavaScript or changing site behavior—to identify a potential trigger.
Key context: The problem is environment‑specific (Instagram’s in‑app browser) and inconsistent across users; private browsing may bypass the issue.
Status and next steps: No resolution yet. Action items are to test with a default theme and systematically isolate apps/custom code, then report results to pinpoint the source of the reloads. Discussion remains open.
Hi @diveshtan , You should check whether your current theme has any issues or conflicts. Sometimes, customizations or outdated themes can cause problems. Try temporarily switching to a default Shopify theme, such as Debut or Dawn, to see if the issue persists.
Additionally, disable any recently installed apps one by one to determine if any of them are affecting your store. Apps that inject JavaScript or alter your site’s behavior can sometimes cause unexpected issues.