Website not displaying correctly on only one specific computer

Technical Q&A
1

I’m about to start programming my store and want to make sure this issue does not happen to me… Here’s the issue: I came across a very well built Shopify website (https://maguireshoes.com) that couldn’t load properly and I couldn’t figure out why. Even more odd is the fact that we had two identically set up computers and on the other, it was loading just fine… This is my number one concern when it comes to web development and I want to make sure I make the right choice using Shopify before programming everything. Here are some more parameters to help trouble shoot the problem as well as a photo of both computers rendering the content differently.

  • Both computers are M1 Pro MBPs running the same OS build OS X 12.3 (21E230) and the same Safari build 15.4 (17613.1.17.1.6)
  • Both computers are on the same internet connection without VPN.
  • The problem only seems to affect Safari as with the problematic machine, Chrome was loading fine.
  • No Safari extensions were enabled on the problematic computer.
  • Everything points to a style sheet not loading properly, in spite of several Restart / Empty Cache operations…
  • The error console only shows one serious problem that has to do with a JS mapping ties to the theme used which does not seem to affect the website at all. They both show this error.
  • The use of Dark mode on the problematic computer does not seem to affect the behaviour.
  • I tried loading it today on a different connection, I’m still getting this bad display error

Unfortunately Shopify doesn’t want to help as this is not my website… I see where they are coming from, but it doesn’t help build confidence in the platform as I couldn’t imagine myself in this situation. Any leads as to why this doesn’t want to load properly?

Thanks

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1 Like
2

Hello @GregBonnier !
Hope you are doing well.

Did you try to clear the cache? Because of cookies and cache maybe you are not able to load the website properly.

3

Yes, as mentioned in the original post, I’ve performed this operation many times.

4

Having same issue… 3 machines the site all looks the same but on 1 laptop it looks different. Header colors are gone and menu background colors are gone. Have dumped all the cache, temp internet files, etc… and still nothing. Driving me nuts.

5

I also have a similar issue! I made a change in the theme, which distorted some images and font (pics looked blurry with small font) so I changed it back but my Shopify website still reflects the errors on my PC (blurry, small text). BUT on all other machines in the home, it looks fine. Even had someone from another country check and website looks fine on their end. Cleared cache for PC, etc STILL reflects the errors! :disappointed_face: Solution, anyone?