Website not loading for some mobile users

Technical Q&A
5

Hello @Chosen1 ,

This is Gina from flareAI app.

Can you drop your store URL?

Around 20% of visitors to your website experience freezing at the load screen, while the rest have no issues accessing it. The cause of this could be a variety of factors, including browser incompatibility, large website size, and server performance.

To resolve these problems, you could try the following:

  1. Speed up your website by optimizing images and reducing the size of CSS and JavaScript files.

  2. Ensure that your website is compatible with a range of browsers by testing it on different browsers.

  3. Keep an eye on the performance of your server and upgrade it if needed.

  4. Display a loading indicator to let users know how long they should expect to wait.

By addressing these potential issues, you can provide a better experience for your customers and minimize the freezing issue at the loading screen.

Hope this is helpful

Gina