My website: Truehealthayurveda.com
Getting problem that images not laoding properly on website & on product page some trust badges that are in form image not load properly. Is any one help me?
Topic summary
A Shopify store owner reports issues with images not loading properly across their website, particularly trust badge images on product pages.
Troubleshooting Attempts:
- One helper initially suggested modifying lazy loading settings in the
product-media-gallery.liquidfile within the theme’s Snippets folder - The solution involved changing lazy_load parameters for main and thumbnail images
- However, the original poster’s theme (Unimo 2.7) doesn’t contain this specific file
Current Status:
- The issue appears intermittent—one user confirmed images loaded successfully on their end
- The store owner insists the problem persists when cache is cleared
- The discussion remains unresolved and ongoing
Key Complication:
Unimo 2.7 is a paid third-party theme with different file structures than standard Shopify themes, making generic solutions inapplicable. The helper has requested private access to the store to provide theme-specific guidance.
Website: truehealthayurveda.com
Hello, @Akshay_Bauchaka
You can change the lazy loading of the product page by following on the instructions below.
-
From you Admin page, go to Online store > Themes > Click the three dots on the theme you want to edit > Edit code
-
Go to Snippet folder and open the product-media-gallery.liquid file
-
Change the lazy_load for both main and thumbnail images, see image below
If you find my advice helpful please remember to LIKE and accept as SOLUTION.
Thanks!
image shared by you is not visible, please share it again
Image is not attached by you, Please share image so i can try your solution
Share your store URL
I see that the images have loaded successfully. Is there anything else you need assistance with? 
Best,
Daisy
you can check now!
try with clearing cache!
An extremely sorry, i didn’t attached photo, but now i have done it. Please check it out then let me know
If you find my advice helpful please remember to LIKE and accept as SOLUTION.
Thanks!
@Akshay_Bauchaka which theme do you have?
Unimo 2.7
@Akshay_Bauchaka , Actually this is paid theme and it has different files name so if you feel comfortable share your store url on inbox
Thank you so much for co-operate with me…