Website not working for some customers and some devices

Shopify Discussion

Topic summary

A Shopify store owner reports that their website (buybuysashimi.com) is inaccessible on certain devices, with customers experiencing similar issues. The site functions normally on other devices, creating an inconsistent access pattern.

Key Details:

  • Problem affects only some devices (both owner’s and customers’)
  • A screenshot was attached showing the issue on mobile devices
  • The discussion remains open with no resolution yet

Response:

  • Another user experienced a similar issue with a client’s site that required several weeks to investigate
  • They offered to help diagnose the problem if contacted directly

The root cause has not been identified, and the store owner is seeking technical assistance to resolve the selective accessibility issue.

Summarized with AI on November 22. AI used: claude-sonnet-4-5-20250929.
1

My website (BuyBuySashimi) is not working on some of my devices and I have customers also reporting that they cannot access the site as well. However, my website works fine on some other devices.

What could the issue be that’s causing this?

I have attached a screenshot of what shows up on some of my mobile devices:

IMG_3021.jpg
IMG_3021.jpg1290×2796 183 KB

2

My client’s site had a similar problem, and after several weeks of investigation we were able to fix it. Please contact me so that I can take a look. I love sashimi :smiley: btw