Website showing up as desktop view on mobile

Store Design
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Topic summary

Mobile pages render in desktop layout on a Shopify store using the latest Dawn theme, despite the theme editor’s mobile preview working correctly. No recent theme file edits were reported.

A supporter requested the store URL to investigate; the URL was provided. The suggested fix was to add missing responsive code in theme.liquid right after the tag (theme.liquid is the main layout file). However, the code snippet referenced is not included in the thread, so the exact changes are unclear.

Another merchant reported the same issue on Dawn, stating they tried adding the suggested code but it didn’t work; product descriptions and other sections still appear in desktop view on mobile. They provided a store link and asked for further help.

  • Actions taken: Shared URLs; attempted to add responsive code in theme.liquid.
  • Current status: Unresolved. The absence of the exact code snippet is a blocker, and at least one user’s attempt did not fix the issue.
  • Next needs: Correct responsive code details and further troubleshooting guidance.
Summarized with AI on January 26. AI used: gpt-5.
1

Hello everyone,

I have an issue with my site in which on my phone it shows up in the desktop view which completely ruins the user experience. When I go into the theme editor and choose mobile everything works fine. What could be causing this? I am using the latest Dawn theme. Between it working and it not working I did not edit anything in the theme files.

1 Like
2

Hello @Sandrow

Could you please share your store url ( with pass if your store password is enabled ) then I can see and suggest something for you?

Best regards,
GemPages Support Team

3

e21e29.myshopify.com

4

Because your page is missing lines of code to make it responsive on all screens. To fix this error you can follow these steps

  1. Go to Online Store → Theme → Edit code
  2. Open your theme.liquid theme file
  3. Paste the code below after :

If you require any further information, feel free to contact me.
Best regards,
GemPages Support Team

5 Likes
5

Hi

My website is is doing exactly the same on Dawn theme. Please can you help me - I have tried adding the code but its not working! The product description are showing as desktop view when on mobiles and parts of the website are too?

shopify.com/store/pro-styling-uk this is my shopify store.

Thank you I am pulling my hair out trying to solve this.

Thanks