Website stats are down and Contact Support button does not work

Topic summary

A user encountered two technical issues:

Analytics Data Missing:

  • Home page stats displayed as blank
  • Analytics page showed “no data found for this data range” regardless of selected timeframe
  • This was a recurring problem that had occurred the previous month

Support Access Problem:

  • Chat Help’s “Contact Support Agent” button malfunctioned, only generating another button when clicked
  • User unable to reach support through normal channels

Suggested Workarounds:

  • Contact Shopify via Twitter (@ShopifySupport) or submit formal help center request
  • Try clearing browser cache or switching browsers as temporary fix

Resolution:
The issue resolved itself automatically by the following day, similar to the previous occurrence.

Summarized with AI on November 1. AI used: claude-sonnet-4-5-20250929.

Posting here as I have tried using Chat Help which provides me with a Contact Support Agent button (enter the queue to chat with a support advisor), but clicking it only produces another button.

The stats on my Home page are blank, and on the Analytics page it states “no data found for this data range”, no matter what range you set. The same happened last month and the support advisor said they would bring it to the developers attention, it was fixed by the following day.

Since this time I am unable to contact a Support Agent, hoping this post might flag the issues.

It sounds like you’re experiencing an issue with Shopify’s analytics not displaying any data. Since your previous issue was resolved by contacting support, the current problem could be a similar technical glitch. If you’re unable to access support through the usual channels, try reaching out via social media (like Twitter @ShopifySupport) or submitting a formal request through their help center, as this may help escalate the issue. In the meantime, clearing your cache or trying a different browser might temporarily resolve the problem while awaiting support.

@richardcobain Thank you so much for you reply and trying to help. The problem, whatever it was, was fixed by the following day. Thank you again.